Support
You can find a summary and prices of all our software products and services here.
If you are confronted with a damaged or corrupt database we can often offer a rapid solution without even having to come out and analyze the corrupt database on site. Before we can provide you with our database repair estimate, we must first analyse your database. Details
IBExpert und Firebird hotline included training and support services for Firebird, InterBase®, Lazarus®, Delphi®, FastReport® and of course, IBExpert. Details
If you are experiencing poor performance with your Firebird application, we can help. We set up a live monitoring on your database server. After approximately 7 days you will receive a detailed written report. Details
Firebird Server Health Check & Backup Monitoring
Are you running Firebird on your own or existing server hardware?
With our 3-year service package, we check and monitor the key elements required for stable operation. Details
We implement Firebird technology-based replication for our clients. In our view, the majority of marketed all-in-one replication tools are of limited usefulness and tend to be a waste of time. Only in Firebird 4 is a basic replication integrated, but this still leaves many wishes unfulfilled. Details
Firebird Training and Workshops
We offer a wide range of training and support services for Firebird, InterBase, Lazarus, Delphi, FastReport and of course, IBExpert.
All support and training services are available worldwide; languages spoken: German and English. Details
Remote Firebird 4/5 Update Workshop
Online workshop (4 x 4 hours) implementing all the necessary steps for a successful upgrade of your Firebird 2.x-based application so that it can also run with Firebird 4 or 5. Details
You can find a summary and prices of all our software products and services here.
Free IBExpert Developer Studio Personal Edition
Important: Due to the vast amounts of downloads the free IBExpert Personal Edition registration procedure is fully automated. We can therefore provide neither support nor service for this software edition.
The IBExpert Personal Edition is a free version of the IBExpert Developer Studio software that we offer to our customers for personal use. It includes access to the IBExpert IDE. (All other IBExpert Developer Studio modules are available in the IBExpert Developer Studio full version.)
1. The Personal Edition is certainly not intended for commercial use on multiple computers in a company, nor to be passed on or sold to others.
2. The Personal Edition may not be activated for other users.
3. Use of the IBExpert Personal Edition is only allowed by the person who has conducted the download from his/her account in the IBExpert Download Center.
4. A developer may use the Personal Edition commercially at his employer's (according to the terms in 3.). Any use by any other person or any form of distribution is strictly prohibited without prior written permission and will be prosecuted.
5. One free activation per customer per week is allowed.
Activations for the Personal Edition are valid until the end of a calendar month. When starting the Personal Edition at the beginning of the new month you need to enter a new activation code.
The free IBExpert Personal Edition is also compatible with Linux/Wine.
The IBExpert Personal Edition (with limited functionalities) can be downloaded here. You will need to enter a valid email address to receive a personal password, allowing you access to the IBExpert Download Center.
Once you have received your password you can login into the IBExpert Download Center and download the IBExpert Personal Edition. The registration procedure is described in our online documentation.
If you are not using IBExpert software for your personal use, please purchase an IBExpert Full Edition.
You can also replace the IBExpert Personal Edition our competitively priced IBExpert Day Edition packages, e.g. for your home office, for customer support, training, for database repairs, or to take a look at a Firebird database when you are out and about.
You can view all IBExpert software products and fees on our website: IBExpert products, services & prices.
Further information regarding the free IBExpert Personal Edition can be found in our IBExpert online documentation:
You can also find tips and solutions to a number of frequently asked questions:
Newsletter D 05a/2026
Firebird Server Health Check & Backup Monitoring – auch für eigene Hardware
Sie nutzen Firebird auf eigener oder bereits vorhandener Server-Hardware?
Mit unserem 3-Jahres-Servicepaket prüfen und überwachen wir die wichtigsten Grundlagen für einen stabilen Betrieb.
Zum Pauschalpreis von 1.750 € für 3 Jahre führen wir eine initiale Remote-Analyse durch, prüfen Backup- und Restore-Automatisierung, bewerten die Serverleistung per Benchmark und kontrollieren vorhandene Firebird-Konfigurationen.
Zusätzlich erfolgen vierteljährliche Basischecks per Remote-Sitzung. Sie laden uns dazu nach vorheriger E-Mail mit einer Remote-Software Ihrer Wahl ein. Über ein automatisiertes IBEBlock-Script werden regelmäßige Backups zentral protokolliert und überwacht, um Fehler frühzeitig erkennen zu können. ... weiterlesen
Hotline
Recently we received an enquiry from a customer and it quickly became clear that they were an end user and had issues with the performance of their server, specifically their wish was that they would like it to take less than half an hour to call up an invoice!
During this conversation however, the customer stated that they a), had reservations about confiding in our hotline (due to various previous "support" experiences with a call center) and b), could not conduct the conversation themselves because their own competencies lie in the company’s core business and not dealing with hard- or software issues.
Our hotline connects you directly to a qualified and experienced technician, via telephone or GoToMeeting; you will not end up at a call center spending hours on hold, only to receive a standard answer, read from the operator’s screen.
As soon as a support appointment has been confirmed by us, we are quickly able to detect the issue and address it immediately. The support call can be with your in-house IT Manager or external IT support company.
Rest assured: you are in good hands with our IBExpert hotline and we will be able help you.
Read more: IBExpert & Firebird Prepaid Hotline
Software Subscription expired over 12 months
The following telephone conversation took place in August 2022 in the IBExpert Office:
Customer: I would like to move my IBExpert to another computer, how do I do that please?
IBExpert: The software subscription of your IBExpert Download Center account expired in May 2021 and moving to a new or different machine is only possible as long as your software subscription is valid.
Customer: That's now 15 months. Well, if I divide the price of a full version (currently 259 euros) by 12 months and then add this amount to the 15 months, it costs over 320 euros. Better to buy a new full version.
IBExpert: If your software subscription has expired for more than 12 months, it does not cost more than 320 euros, but currently 259 euros.
Customer: That's the same price as a new full version!
IBExpert: In this case, buying a new full version is not an advantage if you only want to use one version of the IBExpert Developer Studio Edition. A new version only makes sense if you want to increase your activations, because you want to activate IBExpert on additional hardware or for additional users. Without a valid software subscription, you will not receive any software updates or version upgrades with new functions. No personalized technical support to be able to move the IBExpert software to new hardware if necessary. Renewing your software subscription now and then every year after receiving our regular reminders gives you everything you need and saves you time and money.
Client library is missing or invalid
Even if you are using a 64-bit version of Firebird, you will need to use a 32-bit client library, because IBExpert is a 32-bit application. If you accidentally specify a 64-bit client library, you will get this error message:
If you require further assistance, we can support you with our IBExpert & Firebird Hotline