Did you know?
You can commission us to operate and maintain your dedicated IFS servers at our data center, or in a data center of your choice, or at your own premises
Read our White Paper: The Cloud and Firebird: The physical fundamentals of failure or why it works really well when you do it right! here: https://www.ibexpert.net/ibe/pmwiki.php?n=Doc.TheCloudAndFirebird
Hardware Maintenance and Remote DBA
If you have already read up on our IFS servers, you will have seen that each of our servers comes with the service "Hardware Maintenance and Remote DBA". The reason for this is as follows:
Firebird performance issues
How do you measure the performance of your own server or your clients'? Have you ever tried to compare the database speed of your Firebird server with new server hardware? Is a XEON Machine better than an Opteron? What improvements can you expect from fast SAS hard disks, RAID controllers or Enterprise SSDs?
The IBExpert Benchmark is a simple but effective tool, which gives you a reference benchmark, based on our recommended IFS Servers. Using IBExpert Benchmark you can generate and compare a reproducible speed index for your Firebird Server hardware. On average, our IFS servers with Firebird are 5 to 10 times faster than the server or virtual machines that our customers have previously used.
Perform the comparison yourself using our free IBExpert benchmark software on your Firebird server: https://ibexpert.net/benchmark/setup_benchmark.exe
Software Subscription expired over 12 months
The following telephone conversation took place in August 2022 in the IBExpert Office:
Customer: I would like to move my IBExpert to another computer, how do I do that please?
IBExpert: The software subscription of your IBExpert Download Center account expired in May 2021 and moving to a new or different machine is only possible as long as your software subscription is valid.
Customer: That's now 15 months. Well, if I divide the price of a full version (currently 259 euros) by 12 months and then add this amount to the 15 months, it costs over 320 euros. Better to buy a new full version.
IBExpert: If your software subscription has expired for more than 12 months, it does not cost more than 320 euros, but currently 259 euros.
Customer: That's the same price as a new full version!
IBExpert: In this case, buying a new full version is not an advantage if you only want to use one version of the IBExpert Developer Studio Edition. A new version only makes sense if you want to increase your activations, because you want to activate IBExpert on additional hardware or for additional users. Without a valid software subscription, you will not receive any software updates or version upgrades with new functions. No personalized technical support to be able to move the IBExpert software to new hardware if necessary. Renewing your software subscription now and then every year after receiving our regular reminders gives you everything you need and saves you time and money.
Hotline
Recently we received an enquiry from a customer and it quickly became clear that they were an end user and had issues with the performance of their server, specifically their wish was that they would like it to take less than half an hour to call up an invoice!
During this conversation however, the customer stated that they a), had reservations about confiding in our hotline (due to various previous "support" experiences with a call center) and b), could not conduct the conversation themselves because their own competencies lie in the company’s core business and not dealing with hard- or software issues.
Our hotline connects you directly to a qualified and experienced technician, via telephone or GoToMeeting; you will not end up at a call center spending hours on hold, only to receive a standard answer, read from the operator’s screen.
As soon as a support appointment has been confirmed by us, we are quickly able to detect the issue and address it immediately. The support call can be with your in-house IT Manager or external IT support company.
Rest assured: you are in good hands with our IBExpert hotline and we will be able help you.
Read more: IBExpert & Firebird Prepaid Hotline
IBExpert Firebird Newsletter 09/2022
You can read this month's newsletter here:
Important information about the IBExpert software subscription
You can subscribe to our newsletter in the IBExpert Download Center (see Subscribe for details).