Click on the corresponding icon, and you will automatically be forwarded to our trading partner, MyCommerce Share-It - Digital River GmbH, Scheidtweilerstr. 4, 50933 Köln, Germany. MyCommerce Share-It - Digital River GmbH is responsible as the seller for all data and content of the online shop.

If you have any further questions please mail us at sales@ibexpert.biz.

All prices quoted here apply only to online purchases. Prices are quoted in Euros and net of any statutory VAT/sales tax and any costs for postage and packaging (where applicable).

Software

Services & Support

IBExpert Developer Studio Edition IBExpert Developer Studio Day Edition IBExpert Developer Studio Company Year Edition IBExpert Enterprise Server Year Edition IBExpert Server Tools IBExpert Distribution OEM Edition IBExpert Encryption OEM Edition IBExpert Replicator Enterprise IBER IBExpertFunctionLibrary IBExpert Benchmark Tool - Free special version IBExpert Developer Studio Personal Edition IBExpert Developer Studio Full Educational Edition

IBExpert services & support IBExpert & Firebird Prepaid Hotline Database analysis IBExpert Firebird SQL Performance Monitoring IBExpert Firebird Replication Remote Firebird 4/5 Update Workshop IBExpert and Firebird Training and Workshops Firebird IFSLR Server Firebird IFSMR Server

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IBExpert Developer Studio Edition

IBExpert Developer Studio is the most comprehensive GUI tool for Firebird and InterBase^® on the market today. It includes the following components: IBExpert IDE, IBEScript.exe, and IBExpertDemoDB. Read the full software product details here.

IBExpert Developer Studio Packages	No. of activations	Subscription for the first 12 months Online price in Euros (EUR) net of sales tax/VAT		Subscription for the next 12 months Online price in Euros (EUR) net of sales tax/VAT	Subscription after expiry more than 12 months Online price in Euros (EUR) net of sales tax/VAT
IBExpert Developer Studio Single	1	280.00		132.00	206.00
IBExpert Developer Studio multiple 2-4	2-4	250.00 each		115.00 each	182.00 each
IBExpert Developer Studio multiple 5-9	5-9	210.00 each		99.00 each	154.00 each
IBExpert Developer Studio multiple 10-24	10-24	160.00 each		75.00 each	118.00 each
IBExpert Developer Studio multiple 25-49	25-49	140.00 each		65.00 each	100.00 each
IBExpert Developer Studio multiple 50+	50+	125.00 each		60.00 each	90.00 each

All prices quoted here apply only to online purchases. Prices are quoted in Euros and net of any statutory VAT/sales tax and any costs for postage and packaging (where applicable).

IBExpert Developer Studio Day Edition

The IBExpert Day Edition is the ideal supplement to all IBExpert full versions, ready for use on all computers at any time. Read the full software product details here.

IBExpert Day Edition Packages	Online price in Euros (EUR) net of sales tax/VAT
Day Edition 100 activations, valid 12 months IBExpert IDE 100 individual activations.	155.00
Day Edition 500 activations, valid 12 months IBExpert IDE 500 individual activations.	285.00
Day Edition 1000 activations, valid 12 months IBExpert IDE 1,000 individual activations.	445.00
Day Edition 5000 activations, valid 12 months IBExpert IDE 5,000 individual activations.	1995.00

All prices quoted here apply only to online purchases. Prices are quoted in Euros and net of any statutory VAT/sales tax and any costs for postage and packaging (where applicable).

IBExpert Developer Studio Company Year Edition

Use the IBExpert IDE, IBEScript.dll, IBEScript.exe, and the BackupRestore Scheduler modules on multiple computers, also in virtual environments and/or in the cloud, without hardware-related unlock codes. Read the full software product details here.

In a virtual environment, which does not always run on the same hardware, the use of an IBExpert Company Year, Enterprise Server Year, Distribution OEM is necessary to avoid problems such as machine locks.

Description	Months	Online price in Euros (EUR) net of sales tax/VAT
IBExpert Company Year Edition S The IBExpert Company Year Edition S may only be used by companies with up to 20 employees, of which a maximum of 2 may use IBExpert. For further information and purchase please contact sales@ibexpert.biz 1. Total number of all employees: <= 20 2. Number of all employees using IBExpert, such as Developers, Supporters, Administrators: <= 2 3. IBExpert activations: 20	12	550.00
IBExpert Company Year Edition M 1. Total number of all employees: <= 100 2. Number of all employees using IBExpert, such as Developers, Supporters, Administrators: <= 5 3. IBExpert activations: 50	12	1,050.00
IBExpert Company Year Edition L 1. Total number of all employees: <= 500 2. Number of all employees using IBExpert, such as Developers, Supporters, Administrators: <= 10 3. IBExpert activations: 100	12	2,200.00
IBExpert Company Year Edition XL 1. Total number of all employees: <= 1,000 2. Number of all employees using IBExpert, such as Developers, Supporters, Administrators: unlimited 3. IBExpert activations: 1000	12	5,250.00

All prices quoted here apply only to online purchases. Prices are quoted in Euros and net of any statutory VAT/sales tax and any costs for postage and packaging (where applicable).

IBExpert Enterprise Server Year Edition

In a virtual environment, which does not always run on the same hardware, the use of an IBExpert Company Year, Enterprise Server Year, Distribution OEM is necessary to avoid problems such as machine locks.

Work with IBExpert software in a virtual environment
The ESYE contains the following components: IBExpert IDE, IBEScript.dll, IBEScript.exe and the BackupRestore Scheduler. ... Read the full software product details here.

Description	Months	Online price in Euros (EUR) net of sales tax/VAT
1 * IBExpert activation for 1 Server, location-independent	12	649.00

All prices quoted here apply only to online purchases. Prices are quoted in Euros and net of any statutory VAT/sales tax and any costs for postage and packaging (where applicable).

IBExpert Server Tools

The IBExpert Server Tools include IBEScript exe and dll, hkSCC.exe, the IBExpert Backup/Restore Scheduler and the IBExpert Encryption Plugin for Firebird 3 on Win32/Win64. The IBExpert Server Tools can also be deployed on virtual machines or in a cloud infrastructure. Read the full software product details here.

Description	No. of users	Online price (EUR) net of sales tax/VAT
IBExpert Server Tools single edition for one activation	1	169.00
IBExpert Server Tools multiple activations		upon request

All prices quoted here apply only to online purchases. Prices are quoted in Euros and net of any statutory VAT/sales tax and any costs for postage and packaging (where applicable).

IBExpert Distribution OEM Edition

Our optimal solution for all businesses for flexible and independent working with IBExpert on all physical or virtual computers without activation codes and without an active internet connection. Read the full software product details here.

Prices are quoted in Euros and net of any statutory VAT/sales tax and any costs for postage and packaging (where applicable).
By ordering you agree to the OEM Distribution Edition terms and conditions.

Please mail sales@ibexpert.biz if you wish to order this software product.

IBExpert Encryption OEM Edition

The IBExpert Encryption Plugin for Firebird enables you to securely encrypt your Firebird 3 and Firebird 4 databases (also embedded). ... continue reading.

Prices are quoted in Euros and net of any statutory VAT/sales tax and any costs for postage and packaging (where applicable).

IBExpert Replicator Enterprise IBER

Add real-time replication to any Firebird database without any downtime. ... continue reading.

Prices are quoted in Euros and net of any statutory VAT/sales tax and any costs for postage and packaging (where applicable).

IBExpertFunctionLibrary

The IBExpertFunctionLibrary is a comprehensive set of functions, suitable for all Firebird versions. ... continue reading.

Description	Price in Euros (EUR) net of sales tax/VAT
IBExpertFunctionLibrary Enterprise Maintenance Subscription	990.00

Prices are quoted in Euros and net of any statutory VAT/sales tax and any costs for postage and packaging (where applicable).

IBExpert Benchmark Tool - Free special version

Compare your computer performance and test the speed of your Firebird Windows server with the free IBExpert Benchmark Tool. ... continue reading.

IBExpert Developer Studio Personal Edition

The IBExpert Personal Edition for private users includes the IBExpert IDE. Read the full software product details here.

IBExpert Developer Studio Full Educational Edition

The IBExpert Developer Studio Full Educational Edition is a full IBExpert Developer Studio version. Read the full software product details here.

All prices quoted here apply only to online purchases. Prices are quoted in Euros and net of any statutory VAT/sales tax and any costs for postage and packaging (where applicable).

Furthermore, IBExpert is also available as a free IBExpert Developer Studio Educational Edition.

IBExpert services & support

We offer a wide range of training and support services for Firebird, InterBase^®, Lazarus, Delphi^®, FastReport^® and of course, IBExpert. All support and training services are available worldwide; languages spoken: German and English. View the full details and conditions of these services here.

Description	Online price in Euros (EUR) net of sales tax/VAT
IBExpert Prepaid Hotline Account 60 minutes Firebird, InterBase®, IBExpert, Delphi®, FastReport support hotline	135.00
IBExpert Prepaid Hotline Account 120 minutes Firebird, InterBase®, IBExpert, Delphi®, FastReport support hotline	260.00
IBExpert Prepaid Hotline Account 240 minutes Firebird, InterBase®, IBExpert, Delphi®, FastReport support hotline	500.00
IBExpert Prepaid Hotline Account 480 minutes Firebird, InterBase®, IBExpert, Delphi®, FastReport support hotline	970.00
IBExpert Prepaid Hotline Account 960 minutes Firebird, InterBase®, IBExpert, Delphi®, FastReport support hotline	1,880.00
Database analysis: evaluation fee	150.00
Database analysis express: evaluation fee	300.00
IBExpert Firebird SQL Performance Monitoring ... further information.	1,200.00

All prices quoted here apply only to online purchases. Prices are quoted in Euros and net of any statutory VAT/sales tax and any costs for postage and packaging (where applicable).

IBExpert and Firebird Training and Workshops

Our training sessions using online video transmission combine personal training with physical independence: promptly and flexibly and tailored to your requirements

Perhaps your team is also located at different sites?
All employees can take part in our training courses, even from their home office.
The number of participants does not affect the cost.

The coaching days can be scheduled at relatively short notice and you and your team will not be absent from productive work for too long during the course.
The course can take place in a much shorter period of time. We train in blocks of 2-4 hours at a time.

We tailor all topics individually to your company and the requirements of your team, taking into account the level of knowledge of the participants and also look at tackling current projects.
The training courses can thus be structured in blocks and/or key topics can be scheduled for different employees, and can of course also be adjusted during an ongoing training session.
Our workshops are complemented by video recordings, which we capture during the workshops and make them available to you in digital form.

Workshops are much more effective when you structure them interactively. We offer our courses as interactive workshops and not in a classic lecture format.

You can send your training enquiry to register@ibexpert.biz

We coordinate the agenda, the dates and the technical implementation together with yourselves.

Topics

Upgrading from Firebird 2.5 to 3.0/4.0
Setting up a permanent SQL monitoring on your own database
Applying the Trace API and results for optimization
Setting up and understanding basic master-slave replication
Working with multiple databases and transparent external blob storage

IBExpert is the ideal partner for training and workshops in your company

Years of experience allow you to gain access to tried and tested strategies and techniques for software development. The training sessions take place over a period of 1-5 days, depending upon the participants’ previous knowledge and the depth and range of the topics covered.

We provide expert workshops at your company, tailored to fit your needs. Send us your detailed list of requirements, and we will send you a written offer, recommending the number of days necessary to ensure your team can learn the necessary skills to fulfil your requirements.

Our standard courses:

IBExpert und Firebird Power Workshop
IBExpert Firebird 3 Bootcamp
Bootcamp database web applications using Firebird
Firebird Developer Days
Lazarus training for Delphi programmers

• You are using Firebird-based software
• The benchmark shows that your hardware attains a reasonable speed and yet certain queries in your software take much longer than acceptable
• The server becomes slower and slower, but speeds up again after rebooting
• The time required for certain queries or software reaction time in dialogs varies

The blind alley

It is becoming increasingly difficult to work effectively with the software, but the software provider claims that this is not the fault of his software, but of your hardware, your operating system or your network etc.

Your software manufacturer provides no beneficial support, instead you have to listen to claims that you are the only one who has this problem, all other customers are satisfied.

By now you begin to doubt that the software provider is taking your concerns seriously at all.

The solution

You commission us to take a look behind the scenes, to support you in your discussions with your software provider, and to counter the repetitive excuses with objective reasoning.

With our tools and our experience we examine not only the hardware and operating system in use, but also what the database needs to handle in terms of the application’s SQL queries.

We are often rapidly able to detect SQL commands, which do not use appropriate indices or are poorly formulated.

As the size of the database increases, these effects become more and more severe, and when the data volume doubles, the SQL commands will not just take twice as long to execute, but considerably longer.

An isolated test of a query on the programmer's fast laptop, which may use only part of the database, but does not have to process queries from 20-50 or more other workstations, only helps to pass the buck to you again.

With our help, you can quickly detect whether this query or screen reaction time is at all representative of your issues.

IBExpert Firebird SQL Performance Monitoring together with our support provides a way out of this blind alley in discussions with your software provider.

Improvements

We will show you where bottlenecks occur in your system and how well your hardware/software fits and interacts with your working environment.

We can offer you and/or your software provider concrete advice on what could be improved, in order to achieve optimum performance of your Firebird database systems and software, even with large-scale customer implementations and data volumes.

Whether it is a matter of indices, optimized SQL queries or general tips and tricks, we see ourselves as a moderator between yourself and your software provider.

If, as in almost all cases where we have already successfully implemented monitoring, the software provider is prepared to work with us constructively, then you will often see significant progress already in the next software update.

We also examine your application at network protocol level, because often data is retrieved over the network that is not visible anywhere in the application software. The developer is often not even aware of this problem until we point it out to him with specific examples and offer workarounds to avoid it.

Our services

Let us, as database experts, analyse your database system and propose improvements to optimise performance. You will find that our wealth of experience will certainly offer you new aspects, so that you and your software provider will be in a position to optimize your database system.

Our common goal should be to create an optimal working environment without making poor compromises and seeking solutions, also from your software provider.

We offer our IBExpert Firebird SQL Performance Monitoring for the price of 1,200 Euros: IBExpert Firebird SQL Performance Monitoring.

Following receipt of payment we will arrange a date to start our analysis by remote maintenance and will normally let the monitoring run for 7 days or longer if desired.

You will receive a detailed report by e-mail within 72 hours following the completion of the monitoring.

Our standard offer is valid for Firebird 2.5 and upwards. For older Firebird versions please request an offer from sales@ibexpert.biz. 

Das Szenario

• Sie setzen eine Firebird basierende Software ein
• Der Benchmark zeigt, dass Ihre Hardware eine akzeptable Geschwindigkeit erreicht und trotzdem dauern bestimmte Abfragen in Ihrer Software erheblich länger als man erwarten würde
• Der Server wird immer langsamer und ist aber nach einem Neustart wieder schneller
• Die Zeiten für bestimmte Abfragen oder Maskenaufbau sind unterschiedlich lang

Die Sackgasse

Ein effektives Arbeiten mit der Software wird immer schwieriger, aber der Softwarehersteller behauptet, das liegt nicht an seiner Software, sondern an Ihrer Hardware, an Ihrem Betriebssystem oder an Ihrem Netzwerk etc.

Ihr Softwarehersteller hilft Ihnen nicht und Sie müssen sich immer wieder anhören, dass Sie der einzige sind, der dieses Problem hat, alle anderen Kunden sind glücklich.

Sie zweifeln mittlerweile daran, dass der Softwarehersteller Ihre Einwände überhaupt ernst nimmt.

Die Lösung

Sie beauftragen uns, denn wir schauen hinter die Kulissen, um Ihnen in der Diskussion mit Ihrem Softwarehersteller mit Rat und Tat zur Seite zu stehen, und um die wiederholten Ausreden mit Argumenten außer Kraft zu setzen.

Mit unseren Werkzeugen und unserer Erfahrung prüfen wir neben der von Ihnen eingesetzten Hardware- und Betriebssystem-Kombination auch das, was die Datenbank an SQL-Abfragen der Anwendungsprogramme alles beantworten muss.

Oft erkennen wir sehr schnell SQL-Befehle, die keine passenden Indizes benutzen oder einfach nur in der Abfragesprache nicht sauber formuliert sind.

Mit zunehmender Datenbankgröße werden dann diese Auswirkungen immer heftiger und sämtliche SQL-Befehle werden bei Verdoppelung der Datenmenge oft nicht nur die doppelte Zeit brauchen, sondern wesentlich länger.

Ein isolierter Test einer Abfrage auf dem schnellen Laptop des Programmierers, der möglicherweise auch nur einen Teil der Datenbank dafür benutzt, aber keinesfalls Abfragen von 20-50 oder mehr anderen Arbeitsstationen bearbeiten muss, hilft dabei nur dem Softwarehersteller, Ihnen wieder den schwarzen Peter zuzuschieben.

Ob diese gezeigte Abfrage oder Maske überhaupt Ihr Problem darstellt, werden sie mit unserer Hilfe sehr schnell feststellen.

Das IBExpert Firebird SQL Performance Monitoring liefert Ihnen mit unserer Hilfe bei der Diskussion mit Ihrem Softwarehersteller einen Ausweg aus dieser Sackgasse.

Verbesserungen

Wir werden Ihnen aufzeigen, wo die Engpässe in Ihrem System liegen und wie gut Hard-/Software in Ihre Arbeitsumgebung passen und zusammenspielen.

Benchmark Ergebnisse mit Firebird 3.0
auf einem IFSLR Server

Sie und/oder Ihr Softwarehersteller bekommen von uns konkrete Hinweise, was verbessert werden sollte, um im Zusammenspiel von Firebird Datenbanksystemen mit Ihrer Software auch bei größeren Kundeninstallationen und Datenmengen eine optimale Performance zu erhalten.

Ob es dabei um Indizes geht, bessere SQL-Abfragen oder generelle Tipps und Tricks. Wir sehen uns als Moderator zwischen Ihnen und dem Softwarehersteller.

Wenn der Softwarehersteller, wie in fast allen Fällen, bei denen wir das Monitoring bereits erfolgreich umgesetzt haben, konstruktiv mit uns zusammenarbeitet, dann werden Sie oft bereits im nächsten Release-Update der Software deutliche Fortschritte feststellen.

Wir untersuchen Ihre Applikation auch auf Netzwerkprotokollebene, weil oft Daten bereits über das Netzwerk abgerufen werden, die in der Anwendungssoftware nirgendwo angezeigt werden.

Der Programmierer ist sich dieses Problems oft gar nicht bewusst, bis wir ihn darauf mit konkreten Beispielen hinweisen und Workarounds anbieten, mit denen er das vermeiden kann.

Unsere Dienstleistung

Lassen Sie uns als Datenbankexperten Ihr Datenbanksystem analysieren, um Ihr System für eine optimale Performance zu verbessern. Sie werden sehen, dass unser Erfahrungsschatz sicher auch Ihnen neue Aspekte vermitteln wird, so dass Sie und Ihr Softwarehaus in der Lage sein werden, Ihr Datenbanksystem optimieren zu können.

Unser gemeinsames Ziel soll es sein, eine optimale Arbeitsumgebung zu schaffen, ohne faule Kompromisse und ehrliche Antworten zu finden, auch von Ihrem Softwarehaus.

Wir bieten Ihnen unser IBExpert Firebird SQL Performance Monitoring zum Preis von 1200 Euro. Bestellen Sie per mail an: sales@ibexpert.biz. 

Nach Zahlungseingang starten wird das Monitoring zu einem vereinbarten Termin per Fernwartung und lassen es üblicherweise 7 Tage, oder auf Wunsch auch länger, laufen.

Nach Ende des Monitorings erhalten Sie innerhalb von 72 Stunden einen ausführlichen Bericht per E-Mail.

Unser Standard Angebot ist nur gültig für alle Firebird Versionen ab Firebird 2.5. Für ältere Firebird Versionen fragen Sie bitte unser Angebot an: sales@ibexpert.biz. 

Telephone and/or remote support billed by the minute

Languages spoken: English and German. Including remote support using pcvisit. All questions regarding Firebird, Delphi^®, IBExpert and Lazarus are welcome.

We will schedule a support appointment as soon as possible after receiving your support request and validating your credit. Should you require our support, billing will be in accordance with our general conditions, as described here:

^* We recommend setting up a prepaid hotline customer account with a sufficient credit balance (e.g. 960 minutes) so that we can help you quickly and unbureaucratically in an emergency and you save time and money. Your hotline credit does not expire and can be used as required.
Your hotline customer account will be debited with the exact number of minutes used during a remote or telephone session.

You can find our price list here.

And this is how it works: After activating your hotline customer account in the IBExpert Download Center, you can view your prepaid code, your available hotline minutes and a list of your hotline sessions with start and end times under Hotline Information. You will be connected directly to your contact person via your hotline telephone number, which you will receive by e-mail (no call center!). You should quote the prepaid code when you call.

Our IBExpert and Firebird hotline is available worldwide.

You can find a summary of all IBExpert services and fees under All products & prices. If you have any further questions please mail sales@ibexpert.biz. 

Support per Telefon und/oder Remote mit minutengenauer Abrechnung

Sprachen: Englisch und Deutsch. Inklusive Remote-Support mit pcvisit. Alle Fragen zu Firebird, Delphi^®, IBExpert und Lazarus sind willkommen.

Einen Support-Termin vergeben wir schnellstmöglich nach Eingang Ihrer Supportanfrage und Prüfung Ihres Guthabens. Sollten Sie unsere Unterstützung benötigen, erfolgt die Abrechnung gemäß unserer Rahmenbedingungen, wie hier beschrieben: 

^* Wir empfehlen, ein prepaid Hotline-Kundenkonto mit einem ausreichend hohen Guthaben einzurichten (z.B. 960 Minuten), so können wir Ihnen im Notfall schnell und unbürokratisch helfen und Sie sparen Zeit und Geld. Ihr Guthaben verfällt nicht und kann bei Bedarf abgerufen werden.
Ihr Hotline-Kundenkonto wird mit der genauen Anzahl der verbrauchten Minuten einer Remote- oder Telefon Session belastet.

Unsere Preisliste finden Sie hier.

Und so geht's: Nach Freischaltung Ihres Hotline-Kundenkontos im IBExpert Download Center können Sie unter Hotline Information Ihren Prepaid Code, Ihre verfügbaren Hotline-Minuten und die Auflistung Ihrer Hotline-Sessions mit Start- und Endzeit einsehen. Sie werden über Ihre Hotline-Telefonnummer, die Sie per E-Mail erhalten, direkt mit Ihrem Ansprechpartner verbunden (kein Call Center!). Ihren Prepaid Code teilen Sie Ihrem Ansprechpartner bei Ihrem Anruf mit.

Unsere IBExpert und Firebird Hotline steht Ihnen auch in Ländern außerhalb Deutschlands zur Verfügung.

Eine Übersicht aller IBExpert Dienstleistungen und Gebühren finden Sie unter Alle Produkte & Preise. Wenn Sie weitere Fragen haben, senden Sie bitte eine Mail an sales@ibexpert.biz. 

If you are confronted with a damaged or corrupt database we can often offer a rapid solution without even having to come out and analyze the corrupt database on site. Before we can provide you with our database repair estimate, we must first analyse your database.

For the database analysis we charge a prepayment fee of EUR 150.00. Should you require a prompt database analysis, e.g. due to an emergency, we charge a prepayment fee of EUR 300.00.

If a database repair is possible following the analysis, you will receive our written cost estimate. Experience shows that we can repair most databases.

After you have contacted us and outlined your database problem, send a copy of your database (postal address here) compressed as a ZIP or 7Z file, ideally on a USB stick or USB drive. Please ensure as far as possible that individual ZIP files are no larger than 10MB (most ZIP applications allow you to pack into multiple files).

Please don't forget to mention which software you are using and which Firebird version is in use.

If the database is smaller than 50MB, you can mail it to us at: sales@ibexpert.biz.

Alternatively we can provide an FTP upload address for larger databases.

Any data media supplied will be returned and charged separately if wished. 

Wenn Ihre Datenbank beschädigt ist, können wir eine schnelle Lösung anbieten, ohne dass wir bei Ihnen vor Ort die defekte Datenbank analysieren müssen. Bevor wir Ihnen unseren Kostenvoranschlag zur Datenbankreparatur unterbreiten können, müssen wir zunächst einmal ihre Datenbank analysieren.

Für die Datenbankanalyse berechnen wir eine Aufwandsentschädigung von 150,00 Euro per Vorauskasse. Sollten Sie eine zeitnahe Datenbankanalyse wünschen, z.B. wegen eines Notfalls, berechnen wir eine Aufwandsentschädigung in Höhe von 300,00 Euro per Vorauskasse.

Wenn nach erfolgter Analyse eine Datenbankreparatur möglich ist, erhalten Sie unseren Kostenvoranschlag. Erfahrungswerte zeigen, dass wir die meisten Datenbanken reparieren können.

Nachdem Sie uns kontaktiert und Ihre Datenbankproblematik geschildert haben, senden Sie uns (unsere Postanschrift finden Sie hier) eine Kopie Ihrer Datenbank, gepackt als ZIP oder 7Z Datei vorzugsweise auf einem USB Stick oder USB-Laufwerk. Die einzelnen ZIP-Dateien sollten möglichst nicht größer als 10MB sein (die meisten ZIP Anwendungen ermöglichen die Komprimierung in mehrere Dateien).

Bitte vergessen Sie nicht, uns die eingesetzte Software- und Firebird Version mitzuteilen.

Wenn die Datenbank kleiner als 50MB ist, können Sie diese auch per E-Mail senden: sales@ibexpert.biz.

Für große Datenbanken erhalten Sie eine FTP Upload Adresse.

Gelieferte Medien erhalten Sie auf Wunsch mit separater Rechnung zurück.