IBExpert European offices

Malta:

IBExpert Ltd

22 Triq Ir-Rabat

Marsalforn, Iz-Zebbug

MFN 9012

Malta

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Email: info@ibexpert.com / register@ibexpert.net

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CEO: Holger Klemt

Company registered in Malta; Registration no. C 63906

EU VAT ID no.: MT21670727

Germany:

IBExpert GmbH

Oldenburger Strasse 233

26203 Wardenburg

Germany

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Telephone: +49 (0)4407 3148770
Monday to Thursday 8am-4pm, Friday 8am-2pm (CET)

Email: info@ibexpert.de / register@ibexpert.net

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CEO: Holger Klemt

Commercial registry (Handelsregister: AG Oldenburg): HRegNr HRB 211281

EU VAT ID no.: DE308285764

Tax no.: 64/210/05229

Croatia:

IBExpert Master Key d.o.o.

Matije Gupca 33

22000 Šibenik

Hrvatska/Croatia

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Email: info@ibexpertmasterkey.com

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Maticni broj: 5793998

OIB: 10266859273

EU VAT ID: HR10266859273

Clan uprave: Holger Klemt

IBExpert US office

IBExpert, LLC

202 River Bend CT

Longwood, FL 32779

Telephone: 407-288-8070 Monday to Friday 9am-5.30 pm (EST)

Email: contact@ibexpert.com

If you are having trouble placing your order, please first try again using a different browser, as this often solves any issues with regard to online payment.

Alternatively please refer to the following pages:

• https://help.paddle.com/hc/en-us/articles/115002266545-How-do-I-get-in-touch-with-Paddle-support
• https://ibexpert.net/x/i.x?paddle_support

If you still have no success, please contact us directly, and we'll try to solve the issue for you.

If you are having trouble placing your order, please first try again using a different browser, as this often solves any issues with regard to online payment.

Alternatively please contact them directly with any queries regarding your order, invoice, taxation etc.: support@payproglobal.com.

If you still have no success, please contact us directly, and we'll try to solve the issue for you.

(General Terms and Conditions Services)

I. Scope of application

The following terms and conditions of the IBExpert ("IBExpert") for the provision of consulting and other services ("General Terms and Conditions Services") apply to all contractual relations with customers in connection with consulting and other service contracts and are an integral part of the contract unless otherwise agreed in writing in an individual agreement between IBExpert and the customer. The General Terms and Condition for Services supplement IBExpert's Standard Business Terms ("General Terms and Conditions"), which are an integral part of the contract in addition to the General Terms and Conditions for Services.

II. IBExpert consulting and other professional services

2.1 IBExpert shall provide, upon separate assignment by the customer, diverse consulting and other professional services with regard to the selection, implementation, installation, use, and customer-specific customization of software programs. The consulting and services to be provided by IBExpert are laid down in such individual cases in the order confirmation. The General Terms and Conditions Services apply in particular for the following IBExpert services:

2.1.1 Identification of the specific software requirements of the customer, taking into consideration the existing customized hardware and software environment.

2.1.2 Planning and concept development for the realization of the introduction of general or IBExpert software programs.

2.1.3 Project support and consultation during the implementation phase of IBExpert software programs.

2.1.4 Implementation of pilot applications of the respective IBExpert software programs at the customer's business.

2.1.5 Consultation during the installation and implementation of IBExpert software programs selected by the customer.

2.1.6 Customer support during production and optimization of the operability of the IBExpert software programs.

2.1.7 Customer consultation regarding the optimal application of IBExpert software programs, such as supporting the creation of the system design, or the construction of customer templates, data warehouse functionalities and OLAP data sources.

2.1.8 Consultation during the customization and for extension of IBExpert software programs.

2.1.9 Instruction and training of end users and the customer's employees (e.g. as standard courses, workshops, seminars) for optimized use of IBExpert software programs.

2.2 The consultancy and professional services listed above will only be provided by IBExpert to the named conditions of a service contract or a supply contract, if this is explicitly agreed with the customer.

III. Scope and provision of services

3.1 The specific objective, scope of the task and the approach is determined by the customer and is established and confirmed in writing in the order confirmation.

3.2. In as far as IBExpert provides support services as part of projects for the customer, the customer is obliged to regularly check that each documented set of project objectives are met. Project management and responsibility lie to this extent exclusively with the customer. IBExpert and the customer shall define by mutual agreement the nature and presentation of the results as well as the documentation and the reporting of project work, and agree deadlines hereby specifying which tasks are to be assumed by IBExpert.

3.3 IBExpert is to deploy qualified staff and to supervise and control these continuously during execution of the order. IBExpert shall retain sole discretion, which staff are to be employed or replaced.

3.4 Should the customer's staff provide active support in the projects, the customer will ensure that his employees are managed by a suitable employee. The designated customer contact must be named to IBExpert before the project support begins.

3.5 If IBExpert assists the customer with adjustments and upgrades of the IBExpert software programs, on behalf of and according to the customer's specifications, IBExpert is liable for the activity, but is not liable for any warranty and version maintenance for this, unless this has been specifically agreed.

3.6 IBExpert provides its consulting and other professional services during normal working hours outside the statutory public holidays of Lower Saxony, Germany, from Monday to Friday from 9:00 am to 5:00 pm. Additional services outside these hours shall be remunerated separately by special arrangement.

IV. Payment, billing

4.1 Consultancy and service contracts are to be remunerated according to time expenditure, with the amount in each case based on the prevailing current price list at the time of the order confirmation or on an individual offer made by IBExpert. The amount of time which is to be paid by the customer includes the activity of the IBExpert staff themselves, in addition to their participation in meetings, project meetings as well as any preparation and finishing work the staff may complete outside the customer's premises, e.g. at an IBExpert office. All prices are quoted net, without any deductions and exclusive of the statutory value added tax.

4.2 Any expenses incurred by IBExpert in connection with the provision of services, are invoiced to the customer exclusive of the statutory value added tax. Expenses include travel, accommodation costs and meal expenses, telecommunications, copying, printing and postage costs. Travel costs arising from the use of motor vehicles will be charged a flat rate of EUR 1.00 per kilometer traveled.

4.3 Services provided by IBExpert are invoiced upon completion of the consulting services, or weekly, if the consulting services extend to more than one week.

4.4 The amount of time, if specified in the order confirmation, is only an estimate. Exceedance of the estimated time may arise during the provision of the service. In such a case IBExpert will inform the customer about the excess of the originally estimated time quoted. If the customer wishes to set a mandatory ceiling to the amount of time expenditure, this must be expressly agreed in writing.

4.5 In the case of larger consultancy or service contracts IBExpert reserves the right to invoice the time accrued on a monthly basis. For individual, not too extensive one-off activities, such as installation support, instruction or training, IBExpert will invoice the services provided following completion.

4.6 If services are not provided or not provided in full due to justifiable reasons on the part of the customer, IBExpert may still invoice this, minus any expenditure saved.

V. Defective performance

For the consulting and support services provided, IBExpert shall be liable for the punctual and proper implementation, but not for economic or other performance success aims of the customer.

VI. Customer's obligations to cooperate

6.1 The customer will provide, if necessary, appropriate rooms for all IBExpert staff working for him, in which documents, technical equipment and data carriers can also be stored.

6.2 The customer will provide IBExpert, if necessary, with all requisite working materials to a sufficient extent without separate charge, and at all times offer the staff of IBExpert free access to all requisite information for their activities and provide them with all necessary information in due time.

6.3 In as far as IBExpert needs to install software programs at the customer's for testing purposes, as part of its consultation services, it is the customer's responsibility to provide an appropriate hardware and software environment in due time. The customer is obliged to test all functions of these software programs, in the customer's own hardware and software environment before putting into operation. IBExpert shall not be liable for any loss of data, if the loss would not have occurred with proper data backup within the area of responsibility of the customer. A proper data backup can be assumed, if the customer has verifiably backed up his data in machine-readable form on a daily basis and can ensure that this data can be recovered with reasonable effort.

VII. Rights of use to services, documents, proprietary rights

7.1 The customer is entitled to fully use the services of IBExpert for the contractually stipulated purpose. IBExpert may appropriate the services otherwise, as long as he does not violate any confidentiality obligations. The aforesaid shall apply in particular to all documents and other materials compiled by IBExpert during the provision of the service for the customer.

7.2 Insofar as trade mark protectable work of any type (e.g. copyrights, patents, utility models) results from the consultation services, they will be attributed to IBExpert as if they were exclusively based on the activities of IBExpert employees. In this case IBExpert grants the customer non-recompensable, perpetual, non-exclusive, usage rights, transferable only with the consent of IBExpert.

VIII. On-site training courses, standard training

8.1 IBExpert can provide training services (training, workshops, seminars) at the customer's premises or at a place designated by the customer. In such a case the customer shall ensure, at his own expense, that suitable premises and a sufficient number of computers per participant are available for the training dates agreed in writing. This also includes installation of the software to be taught on all computers.

8.2 Furthermore IBExpert conducts standard training (training courses, seminars, workshops, etc.) as described on their website www.ibexpert.net/.

8.3 Fees for standard training include, in addition to the participation fee, any necessary training materials and use of technical equipment and systems in the training classrooms. Refreshments are also included in the price. Travel costs, meals and accommodation expenses are to be borne by the participant or by the customer. Partial attendance does not entitle the participant to a reduction of the participation fee.

IX. Amendment and cancellation of training events, miscellaneous

9.1 IBExpert reserves the right to use replacement speakers at the training sessions (training at the customer's, standard training), to alter the content of the training slightly, as well as, if necessary, reschedule the date and change location, e.g. when there is a small number of confirmed registrations, and if necessary, for organizational or other reasons, cancel a training event completely. In the latter case, any training fees already paid will be refunded in full.

9.2 The customer shall notify IBExpert immediately, should he be unable to attend the agreed training course dates. In case of cancellation of a training event by the customer up to two weeks before the course is due to begin, IBExpert is entitled to invoice a processing fee of EUR 250.00 plus the statutory value added tax. If a training event is cancelled up to a week before the training is due to start, half of the seminar fee, after that the full training fee is due, unless a substitute participant (standard training), can be provided. The above cancellation fees do not apply only if the customer can prove that no damage has occurred or is substantially lower than the cancellation fee, or the training event has been canceled by IBExpert in accordance with Section 9.1.

9.3 To meet the deadline cancellations must be received in writing by post for the attention of IBExpert.

9.4 Any form of reproduction of any or all of training materials handed over to the client (e.g. manuscripts, graphics, videos, etc.) on printed or electronic means either whole or in part requires the express written consent of IBExpert.

X. Validity of the Standard Business Terms

The general provisions regarding e.g. the conclusion of the contract, delivery, remuneration and terms of payment, retention of title and reservation of rights, liability, statute of limitation, place of jurisdiction, etc. contained in the IBExpert Standard Business Terms ("General Terms and Conditions") shall apply mutatis mutandis.

General Terms and Conditions Services - Status: 04.10.2016

(German-language version below)

In successful workshops with our customers, we have perfected the solution to all conversion problems to such an extent that we can also implement your requirements quickly and flexibly via online training.

With our experience, we can support you as a user or developer to implement all the necessary steps for a successful upgrade of your Firebird 2.x-based application so that it can also run with Firebird 4 or 5.

We know how to convert your database and create a powerful Firebird 4/5 server configuration with maximum compatibility with your existing application. 

Prepare your database for Firebird 4/5 compatibility

Each server-based object, for example stored procedures, triggers, UDFs etc., is automatically verified and you will receive useful tips on how to prepare your existing Firebird 2.x metadata for later conversion in the production system.

You will also receive an introduction to a new Firebird setup and learn how to install a secondary, newer parallel Firebird server version on your or your customers' database server while the existing installation is still in production.

Even rolling out an automated update to hundreds or thousands of customer installations is possible without any manual installation using our IBExpert OEM technology.

We know what can happen and our setup offers all your customers an automated upgrade. If everything has worked well, they can start working with the new Firebird database server instance.

However, if something unexpected happens, you will receive a detailed log, but the existing setup will still be available. 

This allows you to decide whether a manual setup is required or whether the automated update process needs to be improved.

Test your application for Firebird 4/5 compatibility

The basic workshop lasts approx. 2 days and includes an analysis of the existing system as well as a backup/restore of all required data on the new Firebird server.

To avoid wasting time waiting for the backup/restore, we usually offer our workshops in a 4x4 hour format.

You will be surprised how quickly we can get your application up and running with the new Firebird 4/5 database as the backend. 

Our setup utilises several available compatibility configuration parameters, so that you can continue to enjoy all the benefits of the new Firebird versions and achieve significantly better performance, especially under high load, in multi-user installations.

Further support

Once the conversion is complete, we can also offer customised support to create an IBExpert OEM-based upgrade module, which you can deliver to all your customers with your next update.

If your customers complain about the speed of your software, we can also train your team to use the IBExpert Benchmark, analyse the results and communicate the often very poor results to your customer, who is responsible for the hardware chosen for the Firebird server.

And finally, almost any software can benefit from a thorough examination regarding poor database design and bad SQL statements. 

We can show you how to locate such issues and help you improve the performance of your software.

For an offer, please contact us with the subject "Remote Firebird 4/5 Update Workshop" with a brief description of your current products and your team: register@ibexpert.net.

Remote Firebird 4/5 Update-Workshop

In erfolgreichen Workshops mit unseren Kunden haben wir die Lösung aller Konvertierungsprobleme soweit perfektioniert, dass wir auch Ihre Anforderungen schnell und flexibel via Online-Schulung umsetzen können.

Mit unserer Erfahrung können wir Sie als Anwender oder Entwickler dabei unterstützen, alle erforderlichen Schritte für ein erfolgreiches Upgrade Ihrer Firebird 2.x-basierten Anwendung umzusetzen, sodass diese auch mit Firebird 4/5 ausgeführt werden kann.

Wir wissen, wie Sie Ihre Datenbank konvertieren müssen, um eine leistungsstarke Firebird 4/5-Serverkonfiguration mit maximaler Kompatibilität mit Ihrer bestehenden Anwendung erstellen.

Bereiten Sie Ihre Datenbank auf die Kompatibilität mit Firebird 4/5 vor

Jedes serverbasierte Objekt, zum Beispiel Stored Procedures, Trigger, UDFs usw., wird automatisch überprüft und Sie erhalten nützliche Hinweise, wie Sie Ihre vorhandenen Firebird 2.x-Metadaten kompatibel für die spätere Konvertierung im Produktionssystem vorbereiten. 

Außerdem erhalten Sie eine Einführung in ein neues Firebird-Setup und erfahren, wie Sie eine sekundäre neuere Firebird-Serverversion auf Ihrem oder dem Datenbankserver Ihrer Kunden parallel installieren, während es sich noch in der Produktion mit der bestehenden Installation befindet.

Selbst die Einführung eines automatisierten Updates auf Hunderten oder Tausenden von Kundeninstallationen ist mithilfe unserer IBExpert OEM-Technologie ohne eine manuelle Installation möglich.

Wir wissen, was passieren kann und unser Setup bietet allen Ihren Kunden ein automatisiertes Upgrade. Wenn alles gut funktioniert hat, können sie mit der neuen Firebird-Datenbankserverinstanz arbeiten.

Sollte jedoch etwas Unerwartetes passieren, erhalten Sie ein detailliertes Protokoll, aber das bestehende Setup ist weiterhin verfügbar.

Somit können Sie entscheiden, ob ein manuelles Setup erforderlich ist oder der automatisierte Update-Prozess verbessert werden muss.

Testen Sie Ihre Anwendung auf Firebird 4/5-Kompatibilität

Der Basis-Workshop dauert ca. 2 Tage und beinhaltet eine Analyse des bestehenden Systems sowie ein Backup/Restore aller erforderlichen Daten auf dem neuen Firebird-Server.

Um Zeitverschwendung beim Warten auf das Backup/Restore zu vermeiden, bieten wir unsere Workshops in der Regel im 4x4-Stunden-Format an.

Sie werden überrascht sein, wie schnell wir Ihre Anwendung mit der neuen Firebird 4/5-Datenbank als Backend zum Laufen bringen.

Unser Setup nutzt mehrere verfügbare Kompatibilitätskonfigurationsparameter, sodass Sie weiterhin alle Vorteile der neuen Firebird-Versionen nutzen und insbesondere bei Mehrbenutzerinstallationen eine deutlich bessere Leistung, insbesondere unter hoher Last, erzielen werden.

Weiterer Support

Sobald die Konvertierung abgeschlossen ist, können wir auch individuelle Unterstützung bei der Erstellung eines IBExpert OEM-basierten Upgrade-Moduls anbieten, das Sie mit Ihrem nächsten Update an alle Ihre Kunden ausliefern können.

Sollten sich Ihre Kunden über die Geschwindigkeit Ihrer Software beschweren, können wir Ihr Team auch im Umgang mit dem IBExpert Benchmark schulen, die Ergebnisse analysieren und die oft sehr schlechten Ergebnisse mit Ihrem Kunden, der für die für den Firebird-Server gewählte Hardware verantwortlich ist, kommunizieren.

Und schließlich kann fast jede Software von einer gründlichen Überprüfung hinsichtlich eines schlechten Datenbankdesigns und fehlerhafter SQL-Anweisungen profitieren.

Wir zeigen Ihnen, wie Sie solche Probleme lokalisieren und helfen Ihnen, die Performance Ihrer Software zu verbessern.

Für ein Angebot kontaktieren Sie uns bitte mit dem Betreff „Remote Firebird 4/5 Update Workshop“ und beschreiben Sie uns kurz Ihre aktuellen Produkte und Ihr Team: register@ibexpert.net.

As your purchase contract is with our payment processing partner, PayPro Global, you will be invoiced by this company.

If you have any further questions you can contact them directly: https://payproglobal.com/customer-support/