The following telephone conversation took place in August 2022 in the IBExpert Office:
Customer: I would like to move my IBExpert to another computer, how do I do that please?
IBExpert: The software subscription of your IBExpert Download Center account expired in May 2021 and moving to a new or different machine is only possible as long as your software subscription is valid.
Customer: That's now 15 months. Well, if I divide the price of a full version (currently 259 euros) by 12 months and then add this amount to the 15 months, it costs over 320 euros. Better to buy a new full version.
IBExpert: If your software subscription has expired for more than 12 months, it does not cost more than 320 euros, but currently 259 euros.
Customer: That's the same price as a new full version!
IBExpert: In this case, buying a new full version is not an advantage if you only want to use one version of the IBExpert Developer Studio Edition. A new version only makes sense if you want to increase your activations, because you want to activate IBExpert on additional hardware or for additional users. Without a valid software subscription, you will not receive any software updates or version upgrades with new functions. No personalized technical support to be able to move the IBExpert software to new hardware if necessary. Renewing your software subscription now and then every year after receiving our regular reminders gives you everything you need and saves you time and money.
Recently we received an enquiry from a customer and it quickly became clear that they were an end user and had issues with the performance of their server, specifically their wish was that they would like it to take less than half an hour to call up an invoice!
During this conversation however, the customer stated that they a), had reservations about confiding in our hotline (due to various previous "support" experiences with a call center) and b), could not conduct the conversation themselves because their own competencies lie in the company’s core business and not dealing with hard- or software issues.
Our hotline connects you directly to a qualified and experienced technician, via telephone or GoToMeeting; you will not end up at a call center spending hours on hold, only to receive a standard answer, read from the operator’s screen.
As soon as a support appointment has been confirmed by us, we are quickly able to detect the issue and address it immediately. The support call can be with your in-house IT Manager or external IT support company.
Rest assured: you are in good hands with our IBExpert hotline and we will be able help you.
Read more: IBExpert and Firebird hotline
Our optimal solution for all businesses for flexible and independent working with IBExpert on all physical or virtual computers without activation codes and without an active internet connection.
Looking for a component or an external interface that can be used to install update packages for your software product?
Read here IBExpert OEM
If you are already a Firebird user, you have probably heard about Firebird’s Trace and Audit services. This feature enables you to look inside the Firebird engine and log various events for real-time analysis.
Here we show how easy it can be used with IBExpert on your database server: IBExpert and Firebird Online Get-Together: Trace API