When should I remove the IBExpert registration
If you are planning to make any alterations to your hardware, or perform a major OS update, or transfer IBExpert to another user (even if on the same machine), we recommend first generating and mailing the Remove Activation string to register@ibexpert.biz.
Contact MyCommerce Share-It
If you are having trouble placing your order, please first try again using a different browser, as this often solves any issues with regard to online payment.
Alternatively please refer to the following page: https://account.mycommerce.com/home/faq or contact ShareIt/MyCommerce directly: https://www.digitalriver.com/shopper-support/
If you still have no success, please contact us directly, and we'll try to solve the issue for you.
Issues trying to complete an online order at MyCommerce/Digital River
Firstly: try placing your order again using a different browser, as this often solves any issues with regard to online payment. If this doesn't help please contact MyCommerce/Digital River directly [Link Contact MyCommerce Share-It ]
Sales tax/VAT
The sales tax applicable for your country of residence is calculated once you have entered your full details for the invoice.
Important for members of EU countries: You must enter your EU VAT ID in the correct field when placing your order. Otherwise you will be charged VAT at the current rate applicable for your country.
I have not received an invoice
As your purchase contract is with our international reseller, Digital River/MyCommerce, you will be invoiced by this company. If you wish to pay by bank transfer (Wire Transfer), you will receive an order confirmation including their bank details. Following receipt of payment, they normally send you a copy of the invoice as a PDF file to your MyCommerce Share-It order confirmation email.
If you have any further questions you can contact them directly or download the invoice from your MyCommerce Share-it account. https://www.mycommerce.com/shopper-support/
Payment options
You can find a list of all currencies and payment options accepted by MyCommerce/Digital River on their website: Currencies and payment options.