If you are confronted with a damaged or corrupt database we can often offer a rapid solution without even having to come out and analyze the corrupt database on site. Before we can provide you with our database repair estimate, we must first analyse your database.

For the database analysis we charge a prepayment fee of EUR 150.00. Should you require a prompt database analysis, e.g. due to an emergency, we charge a prepayment fee of EUR 300.00.

If a database repair is possible following the analysis, you will receive our written cost estimate. Experience shows that we can repair most databases.

After you have contacted us and outlined your database problem, send a copy of your database (postal address here) compressed as a ZIP or 7Z file, ideally on a USB stick or USB drive. Please ensure as far as possible that individual ZIP files are no larger than 10MB (most ZIP applications allow you to pack into multiple files).

Please don't forget to mention which software you are using and which Firebird version is in use.

If the database is smaller than 50MB, you can mail it to us at: sales@ibexpert.biz.

Alternatively we can provide an FTP upload address for larger databases.

Any data media supplied will be returned and charged separately if wished.

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